Who We Are

Hanley Estates is a trading name of Hanley Estates Limited, a company registered in England and Wales under company number 06478632. Our registered office is 770-772 Holloway Road, London, N19 3JQ.

Hanley Estates Limited is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following categories of personal data:

• Contact information, including your name, address, email address and telephone number.
• Property-related information provided when enquiring about, letting, renting, buying or selling property.
• Identification and verification information required for legal and regulatory compliance, including Right to Rent and anti-money laundering checks.
• Communications between you and us by telephone, email, post or through our website.
• Technical information, including IP address, browser type, operating system and website usage information.
• Marketing preferences and communication preferences.

How We Collect Your Information

We collect personal information:

• Directly from you when you contact us or use our services.
• Through our website and online forms.
• From landlords, tenants, guarantors, contractors, referencing providers and other third parties involved in a property transaction.
• From publicly available sources where permitted by law.

How We Use Your Information

We process personal data for the following purposes:

• To provide estate agency, lettings and property management services.
• To enter into and perform contracts with landlords, tenants, buyers and sellers.
• To arrange property viewings, tenancies, sales and related services.
• To comply with legal and regulatory obligations.
• To communicate with you regarding our services.
• To maintain and improve our website and services.
• To protect our business, staff, clients and property from fraud and unlawful activity.
• To send marketing communications where permitted by law.

Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests pursued by Hanley Estates, provided those interests are not overridden by your rights and freedoms.
• Consent, where required by law.

Marketing Communications

Where permitted by law, we may send information about our services that may be of interest to you.

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Sharing Your Information

We may share personal data with:

• Referencing providers.
• Deposit protection providers.
• Contractors and maintenance providers.
• Professional advisers.
• Regulatory authorities, government bodies and law enforcement agencies where required by law.
• IT service providers and business support providers.

We will only share personal data where there is a lawful basis for doing so.

International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK data protection law.

Data Retention

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

Although we take reasonable steps to protect personal data, transmission of information over the internet is not completely secure and cannot be guaranteed.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data.
• Request correction of inaccurate personal data.
• Request erasure of personal data in certain circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request transfer of your personal data to another organisation where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

Our website uses cookies and similar technologies. Further information can be found in our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal data, please contact:

Hanley Estates Limited
770-772 Holloway Road
London
N19 3JQ

Email: info@hanleyestates.com

If you are unhappy with how we handle your personal data, you may contact the Information Commissioner’s Office (ICO). Further information is available from the ICO website.