The first step is to register with one of our negotiators, or online at and then to arrange an appointment to see one or more properties which suit your requirements.

Once you have decided to proceed with the rental of a property, you will be required to place a non-refundable holding fee, normally equivalent to two weeks rent, to take the property off the market. If, for any reason, the landlord withdraws the property from the market in the interim, the holding deposit will be returned to you in full.

Following this, we shall then ask you to complete an online form to beginning the referencing process. This is a straight forward procedure but we require at least three working days for it to be carried out. 

When the referencing is complete, we will arrange for you to pass by the office to sign the tenancy contract and pay the balance of funds towards the first month’s rent and deposit. Any holding fee already paid will be transferred towards this amount.  In addition to the rent and deposit we require an administration and tenant inventory check-in fee to be paid (landlord will pay check out). Please see our list of charges.

We ordinarily request a Deposit of equivalent to six weeks rent to be paid for the duration of the tenancy. This deposit will be registered under one of the three Deposit Schemes and will be registered by ourselves if Hanley manage the property, or sent to the landlord for him/her to register, if we are acting on his/her behalf on a Let only basis.

Please see for more information on deposits.

On the day of the move in, you will meet the inventory clerk at the property at a pre-arranged time to run through the inventory and collect keys. A copy of the inventory will be sent through to you electronically for approval approximately 24-48 hours from the move in time. We will stay in touch and intermediate between yourselves and the landlord until you are fully settled in the property in case of any issues in the first days.

On a let only basis you will liaise directly from hereon in until the end of the tenancy however, we are always at hand for any advice and to assist where we can.

Fees at the start of a tenancy

Contract/Reference Fee Per Person Out Of Congestion: £96.00

Contract/Reference Fee Per Person Within The Congestion: £200.00 (to cover increased travel costs)

Early Exit Fee Per Tenant (subject to landlords consent): £300,00

Deposit Protection For Tenant Swap: £48.00

Have a look at our Tenant Services prices here: PDF - Tenant Services

If you would like to discuss any of the above please contact our offices were a member of staff will be happy to assist.

Hanley Estates Letting Agents have Client Money Protection (CMP) provided by ARLA & are members of an Independent Redress Scheme provided by TPOs (The Property Ombudsman).



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